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116TH CONGRESS
1ST SESSION H. R. 3519
To direct the Secretary of Education to develop a common manual for
loan servicers to ensure quality of practice and increase borrower satisfaction.
IN THE HOUSE OF REPRESENTATIVES
JUNE 26, 2019
Ms. SCHRIER (for herself, Mr. ALLRED, Mr. CASTEN of Illinois, and Ms.
KENDRA S. HORN of Oklahoma) introduced the following bill; which was
referred to the Committee on Education and Labor
A BILL
To direct the Secretary of Education to develop a common
manual for loan servicers to ensure quality of practice
and increase borrower satisfaction.
Be it enacted by the Senate and House of Representa-
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tives of the United States of America in Congress assembled,
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SECTION 1. SHORT TITLE.
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This Act may be cited as the ‘‘Better Service to Bor-
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rowers Act of 2019’’.
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SEC. 2. REQUIRING A COMMON MANUAL FOR SERVICERS.
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(a) IN GENERAL.—Part G of title IV of the Higher
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Education Act of 1965 (20 U.S.C. 1088 et seq.) is amend-
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ed by adding at the end the following:
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•HR 3519 IH
‘‘SEC. 493E. REQUIRING A COMMON MANUAL FOR LOAN
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SERVICERS.
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‘‘(a) IN GENERAL.—Not later than 1 year after the
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date of enactment of the Better Service to Borrowers of
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2019, the Secretary shall develop a manual of common
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procedures and policies for entities with which the Sec-
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retary enters into contracts for the origination, servicing,
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and collection of covered loans to standardize procedures
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to ensure consistency of quality and practice across loan
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servicers, and a minimum standard of quality and practice
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to ensure that borrowers are well-served.
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‘‘(b) UPDATES.—The Secretary shall update the
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manual under subsection (a) as frequently as may be nec-
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essary, but not less frequently than every 5 years.
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‘‘(c) COVERED LOANS DEFINED.—The term ‘covered
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loans’ means—
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‘‘(1) loans sold or assigned to the Secretary
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under part B;
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‘‘(2) loans made or purchased under part D;
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and
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‘‘(3) loans referred, transferred, or assigned to
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the Secretary under part E.’’.
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(b) PART D LOANS.—Section 456(a)(2) of the High-
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er Education Act of 1965 (20 U.S.C. 1087f(a)(2)) is
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amended in the first sentence by inserting before the pe-
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riod at the end the following: ‘‘, including the applicable
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•HR 3519 IH
procedures and policies described in the manual developed
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under section 493E’’.
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